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Warranties

Warranty & Technical Support

Only the HIGHEST QUALITY mopeds, bicycles, mobility scooters and standup scooters are sold at Electric Vehicle Mall. Unlike some scooters that can be purchased on the internet, these products are built to last and will generally perform trouble free.  Nevertheless, should you have any difficulty with one of these products, the following warranties are included free of charge.

These warranties are offered by the applicable U.S. distributor or manufacturer and the distributor or manufacturer handles the warranty directly with the customer.

FREE LIFETIME TECHNICAL SUPPORT is provided for all products by the distributor.

To receive warranty service or technical support, or to report shipping damage for any please contact the support department of the applicable distributor.

  • For E-Wheels products, email service@ewheelsdealers.com or call 480-471-8665.
  • For EV-Rider products, email customerservice@evrider.com or call 800-944-1997.
  • For Heartway USA products, email service@heartwayusa.com or call 239-321-5880.
  • For Pedego products, email info@pedego.com or call 800-646-8604.
  • For ProdecoTech products, go to http://www.prodecotech.com/usa-customer-support/ and submit an inquiry or call 800-943-6190 ext, 5009.
  • For IZIP products, go to www.izipusa.com/contact-us and submit an inquiry or call 800-377-4532.
  • For X-Treme products, submit a support ticket at http://www.x-tremescooters.com/support/ or call 253-770-0690.
  • For EVMall products (GT Deluxe, GT4 Deluxe & GT Deluxe Tandem Mobility Scooters), email service@electricvehiclemall.com or call 727-474-9993.
  • For EcoReco products, email support@ecorecoscooter.com.
  • For E-TWOW products, email support@e-twow.com.

If you need further help in obtaining warranty support, feel free to contact us at service@electricvehiclemall or call 727-474-9993.

WARRANTY FOR E-WHEELS PRODUCTS:

Limited Warranty

ELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for the period of:

  1. E-WHEELS branded stand-up scooters: 30 days from the date of purchase
  2. E-WHEELS branded electric bicycles: 90 days from the date of purchase
  3. E-WHEELS branded electric tricycles and mopeds: 1 year from the date of purchase limited parts warranty.
  4. E-WHEELS branded EW-27,  EW-36, EW-37, EW-38, EW-54, EW-66, EW-72, EW-80 and EW-85 electric mobility scooters: 3 years from the date of purchase limited parts warranty. See section below detailing the E-Wheels Model EW-27  EW-36, EW-37, EW-38, EW-54, EW-66, EW-72, EW-80 and EW-85 limited parts warranty.

ELECTRIC WHEELS replacement/maintenance parts & accessories: 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

Shipping charges included in the Purchase Price of the Merchandise are non-refundable.

Customer is responsible for returning merchandise at their own expense.

Specific Warranty Items

Batteries (factory-installed in a ELECTRIC WHEELS bike, scooter or conversion kit) are warranted to the original purchaser to be free from defects in materials and workmanship for a period of ninety (30) days from the date of purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for 30 days from the date of purchase/receipt when purchased directly from ELECTRIC WHEELS.

Items Not Covered

Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance.

ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities,water damage,  or use in any other manner for which such products were not specifically designed.

This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer.

The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

Warranty Claims

Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service by email at service@ewheelsdealers.com  within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS.

ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Parts and Repairs

Please contact an authorized Dealer or ELECTRIC WHEELS Customer Service directly with any parts and repairs questions at service@ewheelsdealers.com .

Tires and inner tubes are warranted to be free from manufacturing and material defects for 30 days. The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

E-Wheels Warranty - Mobility Scooters

SCOOTER WARRANTY :  MODELS EW-27, EW-36, EW-37, EW-38, EW-54, EW-66, EW-72, EW-80, EW-85

THREE-YEAR LIMITED WARRANTY

Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.

ONE-YEAR LIMITED WARRANTY

One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and or workmanship, it will be repaired or replaced, at EWheels option, without charge.

LABOR AND SERVICE CALL CHARGES ARE NOT INCLUDED: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EWheels product. 

SHIPPING - DOMESTIC: All warranty items will be shipped via FedEx Ground. Requested expedited shipping will be at the expense of the purchaser.

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.

ONE-YEAR WARRANTY EXCEPTIONS

MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).

BATTERIES: The batteries are warranted by EWheels for 6 months after the purchase of the Unit.

SERVICE: Warranty service can be performed by EWheels or by an authorized EWheels service facility. Do not return faulty parts to EWheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:

  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EWheels.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EWheels.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.  

WARRANTY FOR ALL EV-RIDER PRODUCTS EXCEPT STAND-N-RIDE SCOOTER:

THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
 
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
 
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
 
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
 
ONE-YEAR WARRANTY EXCEPTIONS
 
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). 
 
Batteries: The batteries are warranted by EV Rider for 6 months after the purchase of the Unit.
 
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
 
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.
This Warranty excludes:
  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
 
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
 
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
 

Warranty by EV Rider for Stand-N-Ride Scooter Only

SIX (6) MONTHS LIMITED WARRANTY:
Six (6) months from the date of purchase on all structural frame components; including platform, seat post, and frame.

SIX (6) MONTHS LIMITED WARRANTY:
Six (6) months from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please email customerservice@evrider.com.

SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.

WARRANTY EXCEPTIONS

Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter).

Batteries: The batteries are warranted by EV Rider for 6 months after the purchase of the Unit.

Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:

  • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
 

WARRANTY FOR HEARTWAY USA PRODUCTS:

THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; seat post, and frame.

ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any electronic component of the Scooter or Power Chair is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at IMC-Heartway, L.L.C. dba Heartway USA’s option, without charge.  Labor charges are NOT included.  The purchaser is responsible for the delivery to the authorized repair facility.  Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your Heartway product.

SHIPPING – DOMESTIC:  All warranty items will be shipped via UPS Ground.  Requested expedited shipping will be at the expense of the purchaser.

SHIPPING – INTERNATIONAL:  Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser.  International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.

ONE-YEAR WARRANTY EXCEPTIONS

Motor:  In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter or power chairs).

Batteries: The batteries are warranted by IMC-Heartway, L.L.C. dba Heartway USA for 6 months after the purchase of the Unit.

Service: Warranty service can be performed by IMC-Heartway, L.L.C. dba Heartway USA or by an authorized IMC-Heartway, L.L.C. dba Heartway USA service facility.  Do not return faulty parts to IMC-Heartway, L.L.C. dba Heartway USA without prior consent.  A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS:  This warranty is only given to the original purchaser of the Scooter or Power chair.   This Warranty excludes:

  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s personal mobility.
  • Repairs and/or modifications made to any part of the scooter/ power chair without specific and prior consent from IMC-Heartway, L.L.C. dba Heartway USA.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by IMC-Heartway, L.L.C. dba Heartway USA.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause.  Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use.  Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.  There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded.  This is the exclusive remedy.  Liabilities for consequential damages under any and all warranties are excluded.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.

 

iGlide Motors Warranty Statement: 

iGlide Motors: (727) 726-4204 

iGlide warrants this product, including all individual components against defects in material or workmanship as follows: 

iGlide Motors Frame Warranty: 

The Frames that are selected for iGlide electric Bikes have been inspected by iGlide Motors and are warranted to be free from manufacture defects in materials and/or workmanship to the original owner only for a period of 1 year. If a replacement frame is necessary, iGlide Motors retains the right to ship a similar frame to customer. This will not necessarily be an exact replacement, as available models and colors choices are subject to change. Customer will be responsible for shipping costs and labor for switching frame out. (See Terms of Warranty). The customer may choose to return the bicycle to our factory for the exchange of the frame either under warranty or not under warranty. 

iGlide Motors Limited Component Warranty: 

iGlide components are limited to the following: forks, stem, handlebar, seat post, brake mechanism (excluding pad), cables, Crank set, pedals, chain, rims, spokes, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller. These components are to be free from manufacturing defects in materials and/or workmanship for a period of 6 months. Broken components may need to be returned to iGlide for testing prior to replacement. Customer is responsible for shipping costs associated with returns. Wear and tear is not covered under warranty. Sram warranties their components directly. Regarding Sram components customer must contact Sram directly (www.sram.com) and handle warrant issues directly with Sram. 

iGlide Motors Battery and Motor Warranty: 

iGlide Motors Lithium-Ion batteries and drive motors are warranted to be free of manufacture defects in materials and/or workmanship for a period of 2 years from the date of original purchase. The damage does not include damage due to power surges, use of improper charger, collision, theft, improper maintenance or storage, natural forces (such as wind, lightning, hail etc.) or other misuse, opening of the battery case in any manner, or water damage. Customer is responsible for any shipping or transportation cost incurred in returning the battery to iGlide Motors for evaluation. All warranties are pro-rated for benefit-of-use. Batteries returned at zero volts with an indication of insufficient charging routines are not covered under warranty. Please take due care to charge your battery after every use 

and then once per month during storage time periods. If you plan to keep your battery stored for more than one month, please keep your charger connected during the entire storage period. 

Terms of Warranty: 

This warranty applies only to the original registered owner of the iGlide bicycle and is not transferable to subsequent owners or any third party. The warranty starting date is the recorded date on the original retail purchase (Date of Sale). This warranty does not apply to rental or commercial use bicycles. This warranty is expressly limited to the replacement of defective parts with those of equal or greater value at the sole discretion of iGlide Motors. Replacement parts are subject to change of color and specs due to availability. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, operator error, accident, misuse (abnormal, excessive, or improper use), neglect, abuse, commercial use, alterations, modifications, improper assembly, water damage, rough riding, stunt riding, or improper follow up maintenance. This warranty does not cover normal wear and tear parts (tires, tubes, brake pads). iGlide Motors will not be responsible for any failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall iGlide Motors be responsible for any direct, or indirect or consequential damages, including without limitation, damages for personal injury, property damage. Or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. All shipping costs associated with the return of defective parts to iGlide Motors for evaluation and all shipping costs and labor costs for the warranted parts are the responsibility of the customer (owner of the bike). 

Warranty Remedy: 

If your iGlide Motors electric bike is not working properly because of a defect, you may return it to the place of purchase or an authorized iGlide dealer for inspection. You may direct your questions to authorized iGlide dealer or call iGlide customer service at (727) 726-4204. Parts that are qualified by iGlide Motors to be defective and qualify for warranty replacement will be provided after the warranty claim has been processed. All shipping costs associated with the return of defective parts to iGlide Motors for evaluation and all shipping costs and labor costs for the warranted parts are the responsibility of the customer (owner of the bike). International customers and customers living outside of the Continental USA will be subject to all shipping fees, duties and taxes. Prior to any warranty replacement, your bicycle must be registered with iGlide by registering on line at www.iglidemotors.com or by mailing the registration card to: 

iGlide Motors 
2449 McMullen Booth Rd 
Clearwater FL 33759 

Proof of purchase in the form of a bill of sale or receipted invoice is required. 

 

WARRANTY FOR CURRIE TECH IZIP PRODUCTS
For 2015 (or later) model year products purchased within the United States on or after June 30, 2014.

Accell North America (“ANA”) warrants to the original owner of each new Currie Electro-Drive electric bicycle, when purchased directly from an authorized ANA electric bicycle reseller, that the product is complete and that the following components will be free from defects in material and workmanship for the period indicated below.

WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.

WARRANTY:

Frame: As long as the original owner owns the bicycle.

Battery pack:

• Lithium-ion type: One year (12 months) from purchase date by original owner. Warranty is void in the event proper care instructions as per the owner’s manual are not followed.

• Return to our Electric Bicycle Competency Center (“EBCC”) for warranty inspection will be required. Freight will be paid by sender.

Electro-Drive® Motor: Two years (24 months) from purchase date by original owner.

Other components: One year (12 months) from purchase date by original owner – excludes wear and tear on the following components: tires, tubes, brake pads, cables, chain, freewheel, grips and saddle fabrics.

REPAIR OR REPLACEMENTS:

ANA further warrants that any repair or replacement parts supplied by EBCC (except batteries) will be free from defects in material and workmanship for a period of one year from the date of purchase by the original owner.

• Replaced Lithium-Ion type batteries are warranted to be free from defects in material or workmanship for a period of six (6) months from date of shipment. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear.

LABOR COST OR REPAIRS

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of ANA and ANA will not be responsible for labor costs or repairs. IN NO EVENT SHALL ANA BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you.

EXCLUSIONS

THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT, ABUSE OR IMPROPER ASSEMBLY. ALL WARRANTIES ARE VOID IF THE ELECTRIC BICYCLE IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, FAILING TO FOLLOW THE OWNER’S MANUAL OR USING THE ELECTRIC BICYCLE FOR RENTAL OR COMMERCIAL ACTIVITIES, STUNT RIDING OR IN COMPETITIVE EVENTS OR TRAINING FOR SUCH ACTIVITIES OR EVENTS. ALL WARRANTIES ARE VOID IF PRODUCTS ARE SOLD BY A NON-AUTHORIZED RESELLER. ANA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE.  Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

WHAT YOU SHOULD DO

The original owner will need to bring the electric bicycle, along with a purchase receipt or other proof of purchase, to an Authorized ANA electric bicycle dealer, or contact the EBCC Technical and Customer Service Department directly (proof of purchase will be required) by calling 1-800-377-4532. Those parts and/or products which are determined by ANA in its sole discretion to be defective will be provided only after a valid warranty claim is processed by EBCC Technical and Customer Service. Warranty claims must be made within the warranty period stated above.

Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from ANA’s distribution center.
 

WARRANTY FOR PRODECOTECH PRODUCTS:

Product Warranties
2 Year Limited Warranty

PRODECO TECHNOLOGIES warrants this product, including all individual components against defects in material or workmanship as follows:

PRODECO TECHNOLOGIES LIFETIME FRAME WARRANTY

Prodeco bicycle frames are warranted to be free from manufacture defects in materials and/or workmanship for lifetime of the original owner. If the bicycle is sold and/or ownership transferred, the frame warranty will follow Prodeco Technologies’ 2 year component warranty.

PRODECO TECHNOLOGIES LIMITED 2 YEAR COMPONENTS WARRANTY

Prodeco Technologies’ bicycle components including forks, stem, handlebar, headset, seat post, saddle, brakes, cables, bottom bracket, crank set, pedals, chain, rims, spokes, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, kickstand, reflectors and hardware are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. Electronic components such as controllers, batteries, motors, and chargers may need to be returned to Prodeco Technologies for testing prior to replacement.

PRODECO TECHNOLOGIES LIMITED 2 YEAR BATTERY WARRANTY

Prodeco Technologies’ lithium ion LiFEPO4 batteries are warranted to be free from manufacture defects in materials and/or workmanship for a 2 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear.

PRODECO TECHNOLOGIES LIMITED 30 DAY FULL REPLACEMENT WARRANTY

If within the first 30 days of purchase, Prodeco Technologies at their sole option and expense will repair or replace any defective Prodeco bicycle upon determining whether the damage, failure, or loss is due to a major defect. Prodeco Technologies or your Prodeco dealer will have sole discretion to determine whether the damage, failure or loss is due to a major defect or otherwise. Warranty claims must be made by the original purchaser by contacting Prodeco Technologies Customer Service Center at 800-943-6190 within the 30 day warranty period. After the initial 30 day period, the registered owner is responsible for shipping costs to Prodeco Technologies of the warranty parts for replacement or repair.

TERMS OF WARRANTY

This warranty only applies to the original registered owner of a Prodeco Technologies bicycle. This warranty does not apply to rental or commercial use bicycles. This warranty is expressly limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Prodeco Technologies. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, operator error, water damage, stunt riding or improper follow-up maintenance. This warranty does not include normal wear and tear parts (tires, tubes, brake pads). Prodeco Technologies will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall Prodeco Technologies be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

WARRANTY REMEDY

If your Prodeco Technologies electric bicycle is not working properly because of a defect, you may return it to the place of purchase or any authorized Prodeco Technologies dealer for inspection. You may direct your warranty questions to an authorized Prodeco dealer or Prodeco Technologies Customer Service at 800-943-6190. Parts which are verified by Prodeco Technologies to be defective and qualify for warranty replacement will be provided after your warranty claim is processed. Return of the warranted defective part to Prodeco Technologies is the responsibility of the owner. Prior to any warranty replacement, your bicycle must be registered with Prodeco Technologies on our website http://prodecotech.com/register-your-bike/ or by mailing in the warranty registration card. Proof of purchase in the form of a bill of sale or receipted invoice is required.

This warranty is the sole and exclusive remedy and is in lieu of all other remedies, including consequential and incidental damages. Some states do not allow the exclusion of limitation of consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights that may vary from state to state.

SHIPPING TERMS

International customers and customers outside of the Continental USA will be subject to all shipping fees, duties and taxes, regardless of location of initial purchase. After 30 days of ownership, shipping charges are the responsibility of all bicycle owners regardless of location for shipping components to Prodeco Technologies or an authorize Prodeco Technologies dealer.
 

WARRANTY FOR X-TREME PRODUCTS:

Product Warranties

Warranty (last updated 09/23/2013)

X-Treme Scooters offers a 30-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories on all models that are purchased from an authorized dealer and up to 6 months on certain listed models. Original purchase receipt required.

X-Treme Scooters will NOT offer any warranty on any products purchased from second hand sellers, non authorized X-Treme Scooter Dealers, products purchased used, or products that are purchased via outlet centers. X-Treme Scooters will offer free lifetime technical support access on these products & if parts are needed, those parts may be purchased from X-Treme Scooters.

Selected 90 day warranty models include:
Electric Bicycle's XB-504 - XB-615 - XB-300-SLA - XB-305-SLA - XG-575-DS - XG-565

Selected 6 Month Warranty models include:
XB-300Li - XB-305Li - XB-310Li

The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. X-Treme will pay for standard shipping service costs on the first & second warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs.

Battery Warranty

We offer a full 6-month even trade warranty on defective batteries.

Selected 1 year battery warranty models include:
Models XB-300Li - XB-305Li - XB-310Li

If any battery should become faulty within the specified warranty period we will replace the battery free of charge. X-Treme requires that defective batteries be returned to us for exchange. X-Treme Scooters does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department hours are Monday through Friday 9 AM to 5 PM PST.

Gasoline Engine Warranty

We offer a 30 day warranty on all gas engines for all models.

We offer a 90 day warranty on select models: XG-575-DS - XG-565 (Signature Series)

Defective engines must be returned to X-Treme Scooters at the customers expense & will be replaced if X-Treme Scooters determines the engine is defective due to a factory defect. X-Treme Scooters will pay the shipping cost to send the replacement engine to the customer.

Limited Warranty Details

What is covered & what is not covered:

  1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery.  In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement.  X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.
  2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
  3. During your applicable warranty period: X-Treme Scooters will replace any defective part free of charge and free of shipping charge to the end user of the scooter. X-Treme may require certain parts to be returned to X-Treme before replacing those parts. Shipping costs back to X-Treme must be paid for by the end user / customer. Call tags will never be issued.

Gas Scooters Models Starting With 'XG' Warranty: "Manufacturer defects will only be covered.

  1. Engines are covered. Each engine is started, tuned up and tested before we ship the gas scooter to you. Failure to premix oil with the gas voids the engine warranty.
  2. Pull starters are not covered. Spare scooter pull starters can be  purchased online.
  3. Tires, tubes & flat tires are not covered unless damaged during shipping. (Damage must be reported to us immediately.

SUPPORT TICKET INSTRUCTIONS FOR X-Treme Scooters Products:

To receive warranty service or technical support, or to report shipping damage for any X-Treme Scooters product, create a support ticket from the link below. Their warranty/technical support department will contact you as soon as they get to your ticket and will ship free replacement parts if needed. Note: The warranty/technical support department does not take incoming phone calls; they can call out and will contact you by phone if you make that request on your support ticket.

Support tickets are normally answered by the end of the following business day. If you do not hear from technical support by the end of the following business day, you are welcome to contact Electric Vehicle Mall by phone or email. Be sure to give us your ticket number. We will then expedite the handling of your issue(s) by contacting the manufacturer directly on your behalf.

To save yourself time, be sure to consult the trouble shooting section in your owners manual before submitting a support ticket.

IMPORTANT: NEVER EVER post additional messages to your support ticket UNTIL you've first heard from a technical support agent. The reason is that continuing to post to your support ticket can INFINITELY delay any response since each time you make another post, your ticket goes back to the end of the line!

Creating a support ticket is easy and takes less than 2 minutes:

  1. Fill out only the required fields (i.e., those with an asterisk). 'Ship to Address' means simply your street address, e.g. 110 Sylvia Drive. 'Model number' means simply the model of your scooter, e.g., XB-300Li, X-650, etc.
  2. Type a brief description of your issue in the message body and ask for a return phone call if you would prefer that to an email.
  3. Click on the 'Create Ticket' button.
  4. The next screen will give you your ticket number, which is also a link to your support ticket. We suggest that you click on the link and then bookmark it as a 'Favorite' so that you can return to it easily. You will also receive a confirmation email with a link to your ticket. If you do not receive a confirmation email, look in your spam folder.

If you have shipping damage, you will need to attach pictures to your support ticket. After your support ticket has been created, return to it (using your saved Favorite or the link in your confirmation email) and attach a few clear digital pictures of the damaged component, part or scooter using the links at the bottom of your ticket page. (Hint: Avoid the links at the top of your ticket page). This verifies your damage and insures that the correct parts are sent to you.

To create your support ticket for X-Treme Scooters products (ONLY!), click the link below:
Create X-Treme Scooters Support Ticket
 

WARRANTY FOR ECORECO PRODUCTS:

LIMITED MANUFACTURER WARRANTY
 
EcoReco, a California Corporation, expressly warrants that each of its products is free from defects in line with the state-of-the-art in terms of materials and manufacturing under normal operating conditions and according to proper use for a period of 180 days from the date of original purchase.
 
Frame and fork guaranteed for 2 years against factory defects and workmanship.
 
The statutory warranty terms for the battery shall be 6 months for private use.
 
-  Normal operating conditions require the following practices described in the owner’s manual and routine care/maintenance by the purchaser of the product.
 
- Proper use means that the EcoReco transportation product is to be used only in the manner intended for personal transportation of a single rider with proper safety equipment described in the owner’s manual. EcoReco scooters are intended for use only with the proper safety equipment on smoothly paved, safe, dry, non-oily surfaces in accordance with local regulations during daylight hours.
 
In express consideration of the purchaser’s execution of the limited warranty and liability agreement, EcoReco will repair or replace any part or component, other than wear parts such as cables, tires or brakes tires, of the EcoReco scooter free of charge during the statutory warranty period as of the date of original purchase by the purchaser who registers his/her product under the warranty program. Warranty service can be obtained by contacting your local dealer or the EcoReco Tech. Line at customer.service@ecorecoscooter.com and following the instructions given by the service representative. Shipping costs will be at the purchaser’s expense. In complying with our warranty obligations, we shall specify that the scooter be repaired. Inspection of the fault and its causes is carried out in the main repair shop, authorized repair shops or certified dealers.
 
In the event of a justified warranty claim, EcoReco is responsible for: Repair or replacement of the defective component. The cost of dispatch, removal and installation. Delivery of spare parts for repair work within the framework of the warranty (spare parts that have been replaced become EcoReco property).
 
The purchaser is obliged to refrain from using the vehicle purchased for any purpose other than that designated in the operating instructions. If the scooter has been modified by a third party by installation of non-original parts or any defects are associated with such modifications, the warranty claim shall become null and void.
 
Furthermore, the warranty claim shall become null and void if the specifications governing treatment of the scooter are not followed and the designated repair services have not been carried out properly.
 

WARRANTY FOR EVMALL PRODUCTS INCLUDING GT DELUXE HD, GT4 DELUXE HD, GT DELUXE TANDEM & GT TANDEM RUMBLE SEAT MOBILITY SCOOTERS, and EVMALL SUPER CARGO TRIKE:

THREE-YEAR LIMITED PARTS WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.  This warranty is to the original owner only.
 
ONE-YEAR LIMITED PARTS WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at Electric Vehicle Mall’s option, without charge. Labor charges are NOT included. The purchaser is responsible for delivery to the authorized repair facility. Satisfactory proof of purchase, serial number (if applicable) and the date of purchase are required. End-users must contact Electric Vehicle Mall directly to initiate the warranty process.

Broken or defective components must be returned to Electric Vehicle Mall for inspection and repair or replacement, unless the return is specifically waived by the Electric Vehicle Mall Service Manager. In such cases, Electric Vehicle Mall will send the purchaser a return label that covers the shipping costs for returning such components. 

LABOR & SERVICE CALLS ARE NOT INCLUDED: Labor and service calls are not included in the warranty. The purchaser is responsible for the cost of labor and service calls to repair the product and to install warranty replacement parts.  The purchaser is also responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. 
 
SHIPPING - DOMESTIC: All warranty replacement parts will be shipped by either USPS Priority Mail, FedEx Ground or UPS Ground at no cost to the purchaser. Requested expedited shipping will be at the expense of the purchaser.
 
SHIPPING - INTERNATIONAL:  Warranty replacement parts will be provided under warranty at no charge, but the cost of shipping to any offshore and/or international location will be the responsibility of the purchaser. 
 
ONE-YEAR WARRANTY EXCEPTIONS:
  • Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). 
  • Batteries: Lead acid batteries are warranted by Electric Vehicle Mall for 6 months after the purchase of the Unit.  Lithium Ion batteries are warranted by Electric Vehicle Mall for 1 year after the purchase of the Unit.
SERVICE: Warranty service can be performed by Electric Vehicle Mall or by an authorized Electric Vehicle Mall service facility. All transportation costs and shipping damage incurred while submitting units for repair are the responsibility of the original purchaser.
 
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from Electric Vehicle Mall.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by Electric Vehicle Mall.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
 
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
 
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