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Customer Service | Referrals | Sales Tax | Order Cancellation | Local Sales/Service | Shipping Damage | Returns
The terms, policies and conditions described below govern the use of this site. Your use of this website and/or placement of any order indicates your acceptance of these terms, policies and conditions.
Customer Service / Dealer Support
The importance and value of earnest, timely and expert customer service by a reputable dealer should never be underestimated. Electric Vehicle Mall has earned a reputation with both its customers and with product manufacturers for outstanding customer service. We answer or return your call the same day, provide our own expert support and ensure that you receive the highest level of support from the product manufacturer. We immediately go to bat for you if you ever run into any difficulty with obtaining what you need from the manufacturer, be it warranty support or simply getting an answer to a technical question. We follow-up to ensure that warranty parts are shipped to you in an expedited manner. You are in the safest of hands when you purchase a product from Electric Vehicle Mall.
You can also phone us toll free at 1-877-241-2817 or email to service@ElectricVehicleMall.com. Our local phone number is 1-727-230-2324. Or you can send a fax to 1-727-230-0248. It is our policy to respond to all emails, phone calls and fax the same day (usually within 30 minutes!) during normal business hours but ALWAYS within 24 hours. Though the months of January through March, winter hours are 10:00am to 5:00pm EST Monday, Tuesday, Wednesday & Friday, and from 11am to 2pm EST on Saturday. We are closed Thursday and Sunday.
This ElectricVehicleMall.com website is owned and operated by ELECTRIC VEHICLE MALL, a family owned business.
We love referrals! The very best advertising is word-of-mouth. When you tell your friends or others about Electric Vehicle Mall, you can earn money! Customers who have purchased from Electric Vehicle Mall are eligible to receive generous referral fees. Call or email us to have business cards mailed to you for free that you can hand out to your friends and associates. Just carry these with you when you ride your bike or scooter and hand them out to people who admire your bike or scooter. There's even a space on the back where you can write your name so that they are are sure to mention it when ordering.
For every sale over $2,500 which a previous customer refers, a referral fee of $50 will be paid. For every sale over $1,100 which a previous customer refers, a referral fee of $25 will be paid. For every sale over $500 which a previous customer refers, a referral fee of $15 will be paid. Referral fees will be paid between 30 and 45 days after the purchase is made. All your referee needs to do is mention your name when they are making their purchase. We will take care of the rest!
Exclusions: Only previous customers are eligible for referral fees. Referral fees do not apply to purchases by the previous customer or which are shipped to the previous customer's address. Referral fees are not applicable for purchasers who subsequently request a refund. This is a limited time offer subject to cancellation without notice by Electric Vehicle Mall.
Sales tax is charged at time of sale only on same-state purchases. Sales of all electric bikes, mobility scooters, stand-up scooters and pocket bikes are billed by ELECTRIC VEHICLE MALL in Florida and subject to sales tax at time of sale for Florida residents. Sales of all XM-series electric and gas motorcycles/scooters are billed by the manufacturer, ALPHA PRODUCTS INTERNATIONAL, which is located in Iowa and subject to sales tax at time of sale for Iowa residents. Sale of any product which is shipped to an Iowa address is subject to Iowa sales tax.
Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc.
You may cancel your order providing that your order has not yet reached our shipping department. Please be aware that after placing your order with a credit card, we will already have paid money and spent time to process your order. Accordingly, there will be a 7% processing fee for an order cancellation. Call us at 727-230-2324 or send an email to sales@electricvehiclemall.com with the word "cancel order" in the subject line.
Also, due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed, it is generally processed and sent to our shipping department very quickly. So, there is normally very little time after you complete your purchase in which you will be able to cancel your order. Until we confirm the cancellation in writing, please do not assume that it has been successful.
Buyer Responsibilities
We are able to offer you our low-low prices over the internet in part because these vehicles are shipped in boxes directly to you from our centrally located warehouses. You would typically pay a much higher price for the same quality merchandise if it was sold to you by a local dealership or store who must pay for shipping, receive, unpack and assemble these products for local viewing and sale, as well as maintain a local inventory. The tradeoff for these low-low prices is that there is a limited Return Policy.
(1) You should check for any shipping damage when your purchase arrives and handle this in accordance with the instructions in the 'Shipping Damage' section below.
(2) You will need to perform some minor assembly. All of our vehicles are shipped 95% assembled with clear instructions to make remaining assembly very easy. All assembly can be done very quickly with basic tools. Plus, most come with FREE tool kits to make this even easier. For example, for our XM-series electric motorcycles, only two mirrors and two small body panels needing installation (10 minutes at most).
(3) Customers are responsible for installing any replacement parts sent to them under their warranty. The X-Treme Scooters tech support warranty department will walk you through the installation process if needed. Alternatively, you can hire a local mechanic to install it for you. See our Warranty & Technical Support page for more information. Every customer is entitled to FREE LIFETIME technical support from the manufacturer. And a full line of replacement parts are available for every vehicle that we sell.
Local Sales, Pick-up and Repair Service.
Electric Vehicle Mall is located within the Tampa Bay area in the ocean-side city of Clearwater, Florida. Customers that live within driving distance can see, inspect and test ride fully assembled bikes and scooters at our location. (Exception: Highway capable electric & gas motorcycles, because of insurance requirements, may not be test ridden by customers.) Please call us ahead of time and set up an appointment to ensure that we have what you are looking for fully assembled and ready for you to see! Local pick-up of fully assembled and road tested bikes and scooters is available for a modest dealer setup fee (usually $96 but less for stand-up scooters). The price for local pickup is the same as the price on this internet site plus shipping costs (as we must pay for shipping from our centrally located warehouse in the Midwest to this location) and the dealer setup fee.
Electric Vehicle Mall offers expert service and repair for every model it sells to its customers. Please call ahead of time to set up an appointment.
NOTE: All customer purchases not picked up at our address in Clearwater are shipped directly from our centrally located warehouses in the MidWest. This provides timely delivery and keeps shipping costs low to all parts of the continental United States.
Should an X-Treme product arrive with damage that is a direct result of the assigned shipping carriers mishandling, X-Treme will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. X-Treme will provide technical support through its ticket system to assist customers with the replacement of parts but will not pay labor charges to install such parts. For more information, see the instructions on our Warranty page.
IMPORTANT: If you are present at time of delivery do not hesitate to keep the carrier at your doorstep until you inspect the box and the contents for shipping damage. IF THE BOX IS DAMAGED AND INSPECTION OF THE CONTENTS REVEALS THAT MAJOR DAMAGE HAS OCCURRED DURING SHIPPING, REFUSE THE SHIPMENT AND HAVE THE CARRIER FILE A REPORT right then. The carrier will return it to the point of origin. A replacement will be shipped to you at no additional cost. If in doubt, please call us.
If you are not present at the time of delivery, you can still process a claim within 24 hours directly with the carrier and have them return it to the point of origin. DO NOT remove the product from the box or further tear the box if you intend to file a claim with the carrier.
In the event that the damage is determined to be extensive more than 24 hours after you have accepted delivery, (digital photos may be required by e-mail), at X-Treme’s discretion and after careful consideration, X-Treme may arrange to have the item picked up and returned to X-Treme for free replacement.
15 Day Return Policy for X-Treme Products (Satisfaction Guarantee)
Please note that all X-Treme products are covered under the manufacturer's bumper-to-bumper parts warranty. During your warranty period, the manufacturer will provide you with free parts to resolve the problem and free technical support (the latter for as long as you own the vehicle). See our Warranty & Technical Support page for more information.
Nevertheless, any customer who receives an X-Treme Scooter whom is not satisfied should open a support ticket immediately (see complete instructions on our Warranty & Technical Support page). If the manufacturer's techs cannot get the problem resolved to the customer’s satisfaction the customer can return the scooter to the manufacturer at their expense for a refund. This new policy comes after the new higher priced packing was put into place which has brought the shipping damage rate to below 1% while the customer satisfaction rate has greatly increased.
Returns for refund will only be authorized during the first 15 days after delivery. After 15 days, RMA’s for replacements only may be authorized.
If you wish to return X-Treme Scooters merchandise, please review the terms and conditions below, then open a support ticket (see instructions on our Warranty & Technical Support page) and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from the manufacturer's support department will contact you with further instructions.
All returns must be pre-authorized. All merchandise must be returned ONLY to the manufacturer (X-Treme Scooters in Newton, Iowa), NEVER to the store, Electric Vehicle Mall.
X-Treme Scooters Return Terms and Conditions:
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
| Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc. | |
| Include a copy of your invoice. | |
| Include a copy of the RMA notice you have received from us via our support department help desk. | |
| Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping. | |
| Freight collect and COD packages will not be accepted. |
At the discretion of X-Treme Scooters, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee.
All shipping charges are non-refundable. Please note that cost of shipping the product to you is built into the price of ALL of the products that we sell. For example, even though you may have received free shipping, obviously we paid a shipping charge to ship the product to you. On other products, a modest shipping charge is applied to your purchase but this is not the entire cost of shipping that product to you. The additional actual cost of shipping is built into the base price of the product. Before you return your purchase for a refund, you should ask the manufacturer to quote you the amount of the non-refundable shipping charge for your purchase. Be sure to put this question in the comment section when you submit your support ticket requesting an R.M.A. The actual cost of shipping the product to you, which includes the amount built into the base price of your purchase, is not refundable.
Customer is responsible for returning merchandise at their own expense.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made. Please be aware that after placing your order with a credit card, Electric Vehicle Mall will already have paid money and spent time to process your order. Accordingly, all refunds under this 15 day return policy are subject to a 6% credit card processing fee by Electric Vehicle Mall.
In summary, the amount of your refund under the 15 day return policy would be your original payment less the actual cost of shipping the product to you and less a 6% credit card processing fee.
Your Privacy Is Our Commitment
Electric Vehicle Mall Privacy Pledge: We will never rent, sell, lend or otherwise pass your personal information and email address to any third parties. We hate spam as much as you do!
We do not share email addresses, names, phone numbers, or any other personal information with any other parties, except when required by law, or required to complete your order. When you make a purchase from our site, you may provide your name, email address, credit card information, address, phone number, and a password. We use this information only to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. All information to process your order is transmitted via SSL, or Secure Socket Layers. This is the industry standard technology for encrypting sensitive information so that your personal information is safe.
Communications from Electric Vehicle Mall
When you place an order, we will send you an order confirmation, shipment notification, and if necessary, we will contact you via email or phone if there is a problem processing your order.
Electric Vehicle Mall may send occasional emails to current and past customers to inform them of new products or promotions. We will each time provide you with an opportunity to permanently opt-out or otherwise prohibit such emails being sent to you.
Copyright and Trademark Notice
This site is owned and operated by Electric Vehicle Mall. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Electric Vehicle Mall, Copyright © 2008 - 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Electric Vehicle Mall's prior written permission. All rights not expressly granted herein are reserved.
Disclaimer
Electric Vehicle Mall is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while riding our motorcycles, scooters, moped bikes, electric bicycles, ATVs, standup scooters and pocket bikes. Please know and follow your state laws when using these vehicles. Electric Vehicle Mall encourages, begs, and asks that you wear a helmet regardless of the legal requirements in your particular state and use appropriate lighting while riding. Electric Vehicle Mall also encourages its customers to take whatever instructional courses are needed to ensure their competent and safe operation of these vehicles.
Potential customers of standup-type electric & gas scooters & pocket bikes should check with their local law enforcement agency about age requirements for riding before purchasing these for a child. We will not take back a scooter or pocket bike if you find your laws do not permit your child to ride it. Also, some states have laws restricting the use of these items on public streets although states generally allow them on private property such as campgrounds, parks, etc. Most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should never be used on wet or slippery roads. Please always scoot safely.
Some cities have restrictions on the use of motorized scooters and bicycles. Potential customers should check with their local law enforcement agency about the proper use of these vehicles. We will not take back a scooter, moped, electric bicycle or mobility scooter if you find your laws restrict your use of it. [Some research on applicable Federal, California and Florida statutes are provided here. This research does not constitute legal advice, is not complete and may not be current. You are solely responsible for knowing and obeying the laws which pertain to you.]
We'd rather not have to put the following notice here but, in a litigious world, are required to do so. So, here goes:
ElectricVehicleMall.com is an internet store selling to the general public. Product warranties are provided by the product manufacturer or by a third party contracted by the product manufacturer and are the responsibility of the product manufacturer. Electric Vehicle Mall makes no representations or warranties of any kind, express or implied, as to the information, content, materials or products included on this web site, or as to the operation of this web site and its shopping cart. To the full extent permissible by applicable law, Electric Vehicle Mall disclaims all guarantees, express and implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Electric Vehicle Mall will not be liable for any damages of any kind arising from the use of this site or the products purchased using the site, including but not limited to direct, indirect, incidental, punitive and consequential damages.
