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Electric Vehicle Mall is located in Clearwater, Florida. However, all shipping is performed directly from warehouses located strategically around the United States. This saves on shipping costs, which we pass on to you in the form of lower prices, and also allows fast delivery to anywhere in the continental U.S.!
The Value of Customer Service That Goes Beyond Expectations:
The importance and value of earnest, timely and expert CUSTOMER SERVICE by a reputable dealer should never be underestimated. Electric Vehicle Mall has earned a reputation with both its customers and with our product manufacturers for outstanding customer service. We answer or return your call the same day (usually within 30 minutes), provide our own expert support and ensure that you receive the highest level of support from the product manufacturer. We immediately go to bat for you if you ever run into any difficulty with obtaining what you need from the manufacturer, be it warranty support or simply getting an answer to a technical question. As needed, we follow-up to ensure that any warranty parts are shipped to you in an expedited manner. You are in the safest of hands when you purchase a product from Electric Vehicle Mall.
Nationwide Sales / Pre-order & Product Questions:
TOLL FREE 877-241-2817
sales@electricvehiclemall.com or evbuys@gmail.com
Phone Sales: Monday through Friday 10:00am – 6:00pm EST, and Saturday 11:00am - 2:00pm.
(Closed Sundays)
Internet Sales: 24 hrs – 7 days! Orders placed by 7:00pm EST will normally ship the next shipping day. For example, orders place by 7:00pm Sunday will normally ship on Monday or Tuesday.
It is our policy to respond to all emails, phone calls and fax immediately whenever possible but always within 24 hours during business hours.
Often, we are available by phone later so feel free to call and leave a message after-hours. If we see your phone message, we will call you back!
Local Sales & Product Questions:
Electric Vehicle Mall
913 Pine Street
Clearwater, Florida 33756
727-230-2324, option 1
Walk-in by Appointment Monday through Thursday 11:00am to 5:00pm and Saturday 11:00am to 2:00pm (closed Friday and Sunday).
PLEASE call us ahead of time at 727-230-2324, option 1, to ensure that we have what you are looking for fully assembled and ready for you to see. We will set up an appointment that is convenient for you and provide driving directions.
Electric Vehicle Mall is located within the Tampa Bay area in the ocean-side city of Clearwater, Florida. Customers that live within driving distance can see, inspect and test ride fully assembled bikes and scooters at our location. (Exception: Highway capable electric & gas motorcycles, because of insurance requirements, may not be test ridden by customers.)
Local pick-up of fully assembled and road tested bikes and scooters is available for a modest dealer setup fee. The price for local pickup is the same as the price on this internet site plus shipping costs (as we must pay for shipping from warehouses located in the West and Northwest U.S. to this location) and the dealer setup fee. Only fully assembled, tested and ready-to-ride vehicles are sold from our local store.
We can also conveniently deliver your fully-assembled ready-to-ride mobility scooter, moped bike or motorcycle directly to your home or office for $95 (limited to a 15 mile radius of downtown Clearwater which includes north to Palm Harbor and south to Pinellas Park).
All customer purchases not picked up at our physical location in Clearwater, Florida, are shipped in a box directly from warehouses located in the West and Northwest to our customers. By shipping these products ONE TIME, product prices are kept low, fossil fuel is conserved and pollution is reduced. It is part of our corporate commitment to a green, earth-friendly, future.
Product Warranty & Technical Support:
Product Support Contact Information: click here
Customer Care:
service@electricvehiclemall.com or evbuys@gmail.com
727-230-2324, option 4
Monday through Thursday 11:00am to 3:00pm EST and Saturday 11:00am to 2:00pm (closed Friday and Sunday).
It is our policy to respond to all emails, phone calls and fax immediately whenever possible but always within 24 hours during business hours. Often, we are available by phone later so feel free to call and leave a message after-hours. We will respond no later than the next business day.
Local Service & Repair: Electric Scooters & Electric Bikes
Electric Vehicle Mall
913 Pine Street
Clearwater, Florida 33756
727-230-2324, option 5
Freeman@electricvehiclemall.com
By appointment or walk-in Monday through Thursday and Saturday 11:00am to 2:00pm EST (closed Friday and Sunday).
For local customers, Electric Vehicle Mall offers expert service and repair for every product we sell.
Note: We do not at this time offer service or repair for models that we do not sell.
Please call 727-230-2324, option 5, to set up an appointment with our service department. Often, we are available by phone later so feel free to call and leave a message after-hours. We will respond no later than the next business day.
Communications from Electric Vehicle Mall
When you place an order, we will send you an order confirmation, shipment notification, and if necessary, we will contact you via email or phone if there is a problem processing your order.
Electric Vehicle Mall may send occasional emails to current and past customers to inform them of new products or promotions and will always provide you with an opportunity to permanently opt-out or otherwise prohibit such emails being sent to you.
